SHIPPING & DELIVERY
What Countries Do You Ship To?
Currently we only ship to Australia and New Zealand.
How Much Does Shipping Cost?
$7.99 Shipping For All Orders Under $100
FREE STANDARD SHIPPING For All Orders Over $100
$9.99 Shipping For All Orders Under $140
FREE SHIPPING For All Orders Over $140
How Long Will It Take For My Order To Be Delivered?
3-5 Business Days
5-7 Business Days
All of our orders are shipped from our warehouses in Australia. Please allow 1 business day for your order to be packed and dispatched.
Why Didn't My Shipment Come In One Package?
We ship orders from various warehouses in Australia. Our stock is spread out over multiple fulfilment centres in order for them to get to you faster.
This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way!
How Can I Track My Order?
We will send you an email with tracking information once your order has been shipped! Track your order here.
Please note: tracking information will be available 2-3 days after your order has been shipped.
RETURNS & EXCHANGES
Can I Return An Item If I Don't Like It?
Yes, of course! We offer a 30 day money back guarantee if you're not satisfied with your product.
Please read our full returns policy here.
How Do I Start My Return?
How Do I Exchange An Item?
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you further instructions on where to return the item for an exchange.
Please note that we cannot accept exchanges beyond 30 days from the date of delivery.
Do I Need To Keep The Boxes To Return An Item?
Yes! You must return all original packaging and accessories included in your purchase. We reserve all rights to refuse a refund if this condition is not met.
My Product Isn't Working Properly! What Can I Do?
If your product isn't working as it should, follow these three steps to troubleshoot.
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
If you still have difficulties with your item, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
Once you have confirmed the product is faulty after steps 1 and 2, please contact us at email@example.com so we can assist you further!
Can I Change/Edit/Cancel My Order?
Unfortunately once orders have been placed, we are unable to edit or cancel them.